About the
"How to conduct your own 
ISO 9000 Internal Quality Audits" CD

This CD describes how to conduct your own Internal Quality Audits, as required by ISO 9000 and much, much more.

• The CD contains Audit Report Forms, planners and checklists, ready for you to use and customise for your organisation

• With lots of step by step information on how to:
  •  plan the audits, 
  • conduct the audits, 
  • record the audits, 
  • identify problems, 
  • plan corrective and preventive actions, 
  • re-audit the problem areas,
  • analyse the audits, plus much, much more.
• Complete with:
  •  a step-by-step guide, 
  • audit report forms, 
  • audit schedule forms, 
  • actual examples of audits conducted by the Author, etc.

Order this CD

Here is the contents page of the CD:

How to conduct your own
ISO 9001:2000 Audits - CD

0) Introduction

• Help
• Terminology, spelling and grammar

• Symbols

• Copyrights
• A True Story (don't miss this!)
• A True Story, retold

1)    Background to Internal Quality Auditing

• What standards apply to auditing?
• What is "Quality"?
• What is Auditing?
• How do we Audit? (1)
• How do we Audit? (2)
• How do we Audit? (3)

• Clauses of ISO 9001 explained
  • Introduction
  • ISO 9001-2000
  • ISO 9001 & 9002 - 1994
• Requirements of ISO 10011 & ISO 19011 (the international standards for auditing) explained

3) The Auditing Process

• Selecting the auditor
  • Who can conduct audits?
  • What qualifications do they need?
  • What experience do they need?
• How to schedule the audits
• How to plan the audits
• How to how to conduct the audits
• How to review the audits
• Covering the clauses
• Using checklists

4) Example Audits

• Example audits
  • Example Audit 1 - Audit of an Engineering Department
  • Example Audit 2 - Audit of a Housing Repair Centre
  • Example Audit 3 - Audit of a Quality Manual
  • Example Audit 4 - Audit of a phase of a Design Process
  • Example Audit 5 - Audit of a Document Control Procedure
  • Example Audit 6 - Audit of the service provided by a Media-purchasing organisation
  • Example Audit 7 - Audit of a Document Control Procedure
  • Example Audit 8 - Audit of performance monitoring system (this is a good example of where an organization believes it is doing a good job, because the computer software analysis says so. Unfortunately, the software doesn't work properly. Not at all uncommon!)
  • Example Audit 9 - Audit of a QC section, which is supposed to conduct sample tests, based upon ISO standard 2859.
  • I have also included a few thoughts on audits in my Audit Checklist Document.

5) Keeping it going

• Certification Body Surveillance visits
• Audits
• Management Reviews
• Training

6) Other resources

• Internet sources of Information
• Get a quote for ISO 9000 registration

7) Example documents

• Audit Report Form
• Opening Meeting Checklist Template
• List of Clauses Audited
• Audit Checklists
  • Document controls
  • Record controls
• Example audits

• Example Audit 1 - Audit of an Engineering Department
• Example Audit 2 - Audit of a Housing Repair Centre
• Example Audit 3 - Audit of a Quality Manual
• Example Audit 4 - Audit of a phase of a Design Process
• Example Audit 5 - Audit of a Document Control Procedure
• Example Audit 6 - Audit of the service provided by a Media-purchasing organisation
• Example Audit 7 - Audit of a Document Control Procedure
• Example Audit 8 - Audit of performance monitoring system (this is a good example of where an organization believes it is doing a good job, because the computer software analysis says so. Unfortunately, the software doesn't work properly. Not at all uncommon!)
• Example Audit 9 - Audit of a QC section, which is supposed to conduct sample tests, based upon ISO standard 2859.
• I have also included a few thoughts on audits in my Audit Checklist Document.

Order this CD

• For UK businesses we will ship upon receipt of order. Payment is strictly 30 days from date of shipment. CDs are normally shipped within one working day of receipt of order.

• For non-UK businesses, we will ship upon receipt of cleared funds (via Bank transfer, etc). CDs are normally shipped within one working day of receipt of payment

• CDs are generally shipped using 1st Class letter post (UK deliveries) or Air Mail (non-UK deliveries), thus ensuring a rapid delivery

• If the CD is faulty, we will replace it free of charge upon receipt of the defective CD, provided you inform us within 7 days of delivery to you.

• This is a business to business sale

• These terms and conditions do not affect your statutory rights

System requirements

• System requirements

  • Microsoft Windows^® 95 / 98 / ME / NT (Service pack 4 or later) / 2000 / XP / Vista
  • Video display operating with 256 colours or more
  • Modern CDROM Drive
  • Working copy of Microsoft Internet Explorer^® or Firebox / Netscape^® Browsers (version 5 or later)
  • If you wish to use the included "starting point" Quality Manuals, Procedures, Quality Policies, Forms, etc:
    • Microsoft Word^® version 97/2000/2003/XP or later (or you can use the free Microsoft viewer)

Order this CD