About the
"Create your own
ISO 9000:2000 System" CD

The CD costs £125 UK pounds - includes shipping. Plus VAT with UK / EU, at the UK rate (17.5%).

Description: This CD explains how to produce your own ISO 9001 Quality System, how to conduct internal quality audits in accordance with ISO 19011, how to apply for accreditation and much, much more.

• The CD contains many example procedures, Quality Manuals and forms for you to copy and adjust. These are all fully explained within the CD

• The CD contains a complete example Web-based Quality system, suitable for use on your PC/Intranet system

This page shows you the contents page of the CD. As you can see, the CD includes ready-made Quality Manual, Quality Policy, forms and procedures for you to modify and use. In addition, the CD also contains a complete Web-site Quality System, which you can copy onto your computer, ready to modify and use.

Here are the contents of the CD:

0) Introduction

• Help
• Terminology, spelling and grammar
• Symbols
• Copyrights
• A True Story (don't miss this!)

1)    Background to ISO 9000

• Selecting an appropriate Quality Registrar (= "Certification Body")
• Before you start
• Terry's 5 minute guide to ISO 9000
• Simple overview of what ISO 9000 requires
• The smallest possible ISO 9001:2000 system
• What is "Quality"?
• What is your level of quality?
• What ISO 9001 requires 
  • (1) - Structure of your quality system
  • (2) - Staff awareness
• What ISO 9001 does not require (1)
• What ISO 9001 does not require (2)
• What ISO 9001 does not require (3)
• More about ISO 9001's requirements & overview of the standard
• Preparation - Some useful information

  • View ISO 9000 - Why Have ISO 9000?

  • View ISO 9001 - Boon or Bane?

  • View ISO 9001 - Frequently asked Questions

  • View ISO 9001 - So, You're Interested in Being Certified?

• Executive overview of ISO 9000's requirements

• Structure of ISO 9000 Family
• What if a clause does not seem to apply?
• Can we implement ISO 9001 in just one area?
• Clauses of ISO 9001 explained -1
• Clauses of ISO 9001 explained -2

3) How to get started

• How to write your Quality Manual
• Terry's own Quality Manual (for your information)
• How to amend the supplied generic Quality Manual
• Example Quality Manuals in Microsoft Word format
  (can be read by Word 95/96/97/2000/XP, or use the free viewer included on the CD)
• Example smallest possible Quality Manual & procedures
   - see The smallest possible ISO 9001:2000 system first!
• How to write procedures - overview
• How to write procedures - a step-by-step example
  • Create a paper-based Problem Reporting & Analysis procedure
  • Create an automated Problem Reporting & Analysis procedure
• How to write procedures - more advice
• Example procedures in Microsoft Word format
  (can be read by Word 95/96/97/2000/XP, or use the free viewer included on the CD)
• Example forms in Microsoft Word format
  (can be read by Word 95/96/97/2000/XP, or use the free viewer included on the CD)
• Complete example ISO9000 system on a web site
• Terry' 5 minute Guide to Internal Quality Audits

• Planning the Implementation (Small Businesses)
• Planning the Implementation (Bigger Businesses)
• Media for your system
• Write the procedures - even more advice!
• Train the staff
• Issue the procedures
• Problem/Data recording and analysis
• Management reviews
• Internal audits
• Modify the procedures

5) Ready for assessment

• Independent review & self-assessment
• Applying for Certification
• Which Clauses Apply? (check again!)
• Get a quote for ISO 9000 registration

6) Keeping it going

• Surveillance visits
• Audits
• Management reviews
• Training

7) Other resources

• Internet sources of Information
• Get a quote for ISO 9000 registration

8) Example documents

• Complete example ISO 9001 system on a web site
• Quality Manual
  • Terry's own Quality Manual (for your information)
  • How to write your Quality Manual  
  • and How to amend the supplied generic Quality Manual
  • Example Smallest Quality Manual & procedures 
      - see The smallest possible ISO 9001:2000 system first!
• Procedures
  • How to write procedures - overview  
  • and How to write procedures - a step-by-step example  
  • and How to write procedures - more advice
• Forms in Microsoft Word format
  (can be read by Word 95/96/97/2000/XP, or use the free viewer included on the CD)
• Miscellaneous
  • Quality Self-assessment
  • Clause 5 explained for Executives

9) And Finally...

• Other information which may be useful
• A good luck kiss from me! (well, just good wishes, actually)

• For UK businesses we will ship upon receipt of order. Payment is strictly 30 days from date of shipment. CDs are normally shipped within one working day of receipt of order.

• For non-UK businesses, we will ship upon receipt of cleared funds (via Bank transfer, etc). CDs are normally shipped within one working day of receipt of payment

• CDs are generally shipped using 1st Class letter post (UK deliveries) or Air Mail (non-UK deliveries), thus ensuring a rapid delivery

• If the CD is faulty, we will replace it free of charge upon receipt of the defective CD, provided you inform us within 7 days of delivery to you.

• This is a business to business sale

• These terms and conditions do not affect your statutory rights

System requirements

• Microsoft Windows^® 95 / 98 / ME / NT (Service pack 4 or later) / 2000 / XP / Vista
• Video display operating with 256 colours or more
• Modern CDROM Drive
• Working copy of Microsoft Internet Explorer^® or FIrefox / Netscape^® Browsers (version 5 or later)
• If you wish to use the included "starting point" Quality Manuals, Procedures, Quality Policies, Forms, etc:
• Microsoft Word^® version 97/2000/2003/XP or later (or you can use the free Microsoft viewer)