iso9000, iso9000:2000, iso14000, iso9000 Explained, Centre for ISO9000

Clause	Control of:	Meaning
1	Scope
1.1	General	ISO9001 states that it applies to organisations needing to demonstrate their ability to consistently supply products & services which meet requirements that aim to "enhance customer satisfaction"
1.2	Application	This clause allows organisations to claim that relevant sub-clauses do not apply. However, these exclusions can only be claimed against clause 7. So this means that organisations cannot claim (for example) that clause 4.2.4 does not apply to their activities. If a sub-clause is claimed for exclusion, the organisation must gve a valid reason for the claim.
Clause	Control of:	Meaning
2	Normative Reference	This clause is for information and states that the prime reference document for explanation of terms used is ISO 9000:2000, Quality management systems — Fundamentals and vocabulary. It also states that although dated standards are referred to in the standard (e.g. ISO1011 for auditing purposes), users should check for the latest versions. (e.g. 10011 has been replaced by 19011, etc)
Clause	Control of:	Meaning
3	Terms & Definitions	This is for information purposes, and states that the use of three terms has been changed from earlier versions of the standard (supplier, organisation & customer).