What is the Centre for ISO9000?

Answer : We are a group of Management System experts, led by Dr Terry Russell and working under his guidance. We aim to help clients set up and maintain simple but effective systems. 

We produce individual client-specific paperless web-based systems, rather than the tired, old, mass-produced printed paper systems that so many other Consultants seem to produce. These web based systems are much easier to use, easier to maintain and considerably more interesting for users of the systems.

BUT despite our name, we are expert in many other standards besides ISO9000. 

• ISO9000 - Quality Management Standard
• ISO14000 - Environmental Management Standard
• ISO27001 - Data Security Management Standard
• OHSAS18001 - Health & Safety Management Standard
• BS5979 - Monitoring Centres

And many others.

Who is Terry Russell?

Answer : Terry is an experienced Management Systems (ISO 9000, ISO14000, ISO27001, ISO17021, ISO 17024, EN45011) consultant, overseeing the operations of all of the offices and members of the group. Terry is based in the south of England, but through the intelligent use of modern IT systems, is able to  bring his expertise to clients all around the world.

Message from Terry: 

Since 1984, I have helped many hundreds of organisations to achieve ISO 9000 (formerly known as BS 5750 in the UK) As a testament to my friendly, efficient manner, most of these organisations continue to use our services (see list of Clients)

During this time, we HAVE NEVER HAD A FAILURE!

How is Centre for ISO 9000 organised?

Answer : The Centre for ISO9000 is organised into several geographical areas, with the head of each area reporting to the Chief Executive, Dr Terry Russell.

So as to ensure a consistent approach, whilst ensuring the highest possible levels of Customer Service, Terry has developed an effective methodology, which permits regional differences to be adequately covered.

When any of our Consultants visit our Clients, the regional office will ensure that they are equipped with a copy of the Quality Management System (e.g. the latest set of procedures, Quality Manual, Work Instructions, forms, etc) and any other documents that comprise the Clients ISO 9000 system.

Whenever changes are required, the Consultant will discuss the changes with the Client and will modify the relevant documents and then send them to the regional Office Manager, who checks them for errors and suitability, etc. The proposed changes are then reviewed by the regional Quality Manager to ensure that the requirements of ISO 9000 are still being met.

Finally, the documents are sent to Terry, who checks them so as to ensure that he is satisfied that the changes represent the best possible way of achieving the requirements and that there is no adverse impact upon the efficiency of the client's business. Following this check, the documents are then sent to the Client for use. 

Many of our Clients have entirely paperless systems, which are our speciality. Updates are generally emailed back to the Client for installation, but in a growing number of cases, we can install the updates directly onto their system for them, thus avoiding errors.

For a rapidly growing number of Clients, we can conduct a lot of the required work via the Internet, telephone and fax, etc. This saves on travel costs and means that we can offer excellent rates for setting up and maintaining ISO 9000 systems for my Clients. It also enables us to "visit" a Client in Singapore, one in London on the next day and perhaps one in Mexico on the next day.

What else does the Centre for ISO9000 do?

Answer : We specialise in ISO 9000 and the application of it to a wide range of business sectors. 

We also have specialists who are experts in 

• ISO 14001 Systems (Environmental Management), 
• ISO27001 (also known as BS7799 or ISO17799) systems - Management of Data Security, 
• as well as some other highly specialised standards, such as the TSA / ASAP Codes of Practice, BS5979, BS5878, etc.

However, we never undertake work in areas unless we are expert in those fields.

Note: Some Management Consultancies will claim that they can do everything from sorting out your accounts to providing legal advice and ISO 9000 Consultancy. They may also claim they can get you "free money" from the Government/EC/Leprechauns at the end of the rainbow (can you tell I'm not impressed by them?). No mater how big they are, they can't be as good as a dedicated specialist, so always look around and take up references before you commit yourself.